Your statutory right
The app is a digital service, so under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — as updated by the Digital Markets, Competition and Consumers Act 2024 — you have 14 days from the date of purchase to cancel and get a full refund, with one important exception below.
When the right ends
By using the app in a meaningful way during those 14 days, you're telling me you wanted immediate access and accept that the cancellation right ends. Specifically, you waive the refund right when you:
- +Generate your first invoice PDF — once you've produced a document the app exists to produce, you've had what you paid for.
Browsing the dashboard, signing in, or filling in your business details on the settings page doesn't count — those are just setup steps. The clock is running on actual use of the product.
How to request a refund within the window
Email byjoio.dev@gmail.com with the address you signed up with and a one-line note that you'd like to cancel. I'll process the refund to the original payment method within 14 days, usually within a couple of working days.
You don't need a reason. You don't need to fill in a form. A plain email is enough.
Outside the 14-day window
After 14 days — or once you've generated your first invoice PDF, whichever comes first — I'm no longer obliged to refund the fee. That said, I'll consider goodwill refunds case-by-case, particularly if a serious bug is blocking you from using the core product and I can't fix it within a reasonable time. Email me and tell me the story.
What happens to your data on refund
When a refund is issued I close the account: profile row deleted, your dedicated invoicing database torn down, and any stored credentials wiped. Ask first if you'd like a data export (CSV of clients, time entries, and invoices) before I close things down.
Statutory rights aren't affected
Nothing on this page limits your statutory rights as a consumer under UK law. If the product turns out not to do what I said it would, or doesn't work with reasonable skill and care, those rights are still in play regardless of the 14-day window.